Privacy Policy for www.vellnor.com

Last Updated: July 15, 2025

Introduction

This Privacy Policy explains how Vellnor SRL collects, uses, shares, and protects your personal information when you visit our website www.vellnor.com or use our services.

We are committed to protecting your privacy and complying with applicable data protection laws, such as GDPR, CCPA, and other relevant regulations.

1. Information We Collect

1.1 Personal Information

Contact Information: Name, email address, phone number, and postal address provided when you register, contact us, or subscribe to our services.
Account Information: Username, password, and other details you provide when creating an account.
Payment Information: Credit card details, billing information, or other payment data (processed securely via third-party payment processors).
User-Provided Content: Information you submit through forms, surveys, or communications, such as feedback or inquiries.

1.2 Non-Personal Information

Browsing Data: IP address, browser type, device type, operating system, and website usage data (e.g., pages visited, time spent).
Cookies and Tracking Technologies: Data collected via cookies, web beacons, or similar tools to improve functionality and analyze website performance.
Analytics Data: Aggregated data on user behavior, such as traffic sources or click patterns, collected through tools like Google Analytics.

2. How We Collect Information

We collect information through:

Direct Interactions: When you fill out forms, create an account, make a purchase, or contact us via email, phone, or chat.
Automated Technologies: Through cookies, server logs, or tracking tools when you interact with our website.
Third Parties: From service providers (e.g., payment processors, analytics providers) or publicly available sources, where permitted.

3. How We Use Your Information

We use your information to:

Provide and improve our services (e.g., process transactions, personalize your experience).
Communicate with you (e.g., respond to inquiries, send service updates, provide customer support).
Send marketing communications (e.g., newsletters, promotions — with your consent where required).
Analyze website usage and performance to enhance functionality and user experience.
Comply with legal obligations (e.g., tax reporting, fraud prevention).
Protect the security and integrity of our website and services.

4. How We Share Your Information

We may share your information with:

Service Providers: Third parties that perform services on our behalf, such as payment processing, hosting, or analytics (e.g., Stripe, AWS, Google Analytics). These providers are contractually required to protect your data.
Legal Authorities: When required to comply with applicable laws, regulations, or legal processes (e.g., subpoenas or tax requirements).
Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to a successor entity.
With Your Consent: For specific purposes, such as sharing with partners for marketing, when you explicitly agree.

⚠️ We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We take reasonable measures to protect your information, including:

Encryption of sensitive data (e.g., payment details) during transmission and storage.
Access controls and secure server infrastructure.
Regular security assessments and updates.

Note: No online system is completely secure, and we cannot guarantee absolute protection.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enable essential website functions (e.g., maintaining your session).
Analyze website performance and user behavior.
Deliver personalized content or advertisements.

👉 You can manage cookie preferences through your browser settings. Disabling cookies may limit some features of the site.

7. Your Rights

Depending on your location, you may have the following rights:

Access: Request a copy of your personal information.
Correction: Update inaccurate or incomplete data.
Deletion: Request deletion of your data, subject to legal obligations.
Objection: Object to certain data processing, such as marketing.
Portability: Request a transferable copy of your data.
Withdraw Consent: Opt out of consent-based data processing.

📧 To exercise these rights, contact us at info@vellnor.com.
We will respond within the legally required timeframe (e.g., 30 days under GDPR).

8. Data Retention

We retain your information only as long as necessary to:

Fulfill the purposes outlined in this policy.
Comply with legal or regulatory requirements (e.g., tax or audit).
Resolve disputes or enforce agreements.

➡️ Example: Account data may be retained for the duration of your account, while transaction records may be kept for up to 7 years.

9. International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the U.S. or other countries where our service providers operate.

We use safeguards, such as Standard Contractual Clauses, to ensure compliance with data protection laws.

10. Third-Party Links

Our website may include links to third-party sites (e.g., payment processors or partners).
We are not responsible for their privacy practices. Please review their privacy policies before sharing personal information.

11. Children’s Privacy

Our website and services are not intended for individuals under 16 years of age.
We do not knowingly collect personal information from children.
If we discover such data, we will take steps to delete it immediately.

12. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements.
Significant changes will be communicated by posting the updated policy on our website or, if applicable, via email.

📅 The “Last Updated” date at the top indicates the most recent revision.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

📧 Email: info@vellnor.com
📍 Mailing Address: Aleea Mostiștea 39A, București 032115, Romania
👤 EU Data Protection Officer (DPO): nodar.zaalishvili@vellnor.com

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.